18. If you are a commercial customer, call us to start service. Don't give canned responses, think of situations YOU personally have been in and practice your responses at home BEFORE you go for testing and interviewing. Syracuse Customer Service Rep II - NY, 13202. If you are unfamiliar with this responses process, I suggest you study up on it. NOTE: They want you to respond, using the STAR method (S - situation / T - task / A - action / R - result). to 7:00 p.m., Monday through Friday, and is is closed on weekends and holidays. National Grid's customer service is available from 7:00 a.m. Hearing/speech-impaired customers can call 1-63. they are honest and tell you this call center is TOUGH, many customers screaming at the top of their lungs about meter blocks, disconnection of service, billing issues, etc. To reach National Grid's customer service department for the Long Island and the Rockaways service area, call 1-80. They want to know how much you know about this company!! Due to the essential nature of the services we provide our customers, National Grid’s Contact Center’s hours of operation are 24/7 and accepted applicants will be assigned to work a as needed by the business to support our customer centric objectives. study up on the company, specifically the numerous awards and recognitions the company has received/achieved over the past 10 years. they literally have a 10 page form, loaded with situational questions and you are expected to provide real life responses. Interview - it is 45 minutes long and you should be well prepared. If you pass (you MUST pass in order to move forward), you are invited to an interview (they try to conduct them on-site, immediately following the testing, so dress accordingly!).Ĥ. ![]() make SURE you can enter the account number quickly (each customer number in the simulation is 20 numbers long and they speak very fast, you must be able to blind alpha type in order to keep up, so if you don't have that experience, practice - there are many alpha practice tests online.ģ. some customers are irate, some are worried about their bill, others want to shut off service, add or change services, change their address, or dispute a charge, etc. simulation testing, which includes incoming calls from customers at 3 different companies (you must toggle between the 3 companies). If selected, you will receive an email inviting you for a PC SIM Call Center testing session (45 minutes long). These cookies provide a better customer experience on this site. I applied online. The process took 2 weeks. I interviewed at National Grid (Northborough, MA) in Jan 2016 InterviewĢ.
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